Field Service Engineer - Somerset NJ

Responsibilities:

• Provide exceptional customer service and interact with customers clearly and professionally.
• Use visual clues, computer programs, and diagnostic tools to diagnose machine difficulties.
• Use electrical and electronic knowledge to troubleshoot and solve issues.
• Interface with cross-functional work teams such as applications, sales, and customer service.
• Submit organized and well-documented service reports for each repair.
• Help to develop or adjust existing technical documentation.
• Work as required with minimal supervision in compliance with all safety requirements.
• Must be able to lift 70 pounds without aid.
• Diagnose system problems and correct or advise on operational or repair issues via onsite visit, email, phone, and other electronic communication in a timely and professional manner.
• Ability to perform at a high level during difficult high-pressure situations.
• Provide operational, applications, and maintenance training to customers.
• Install and configure hardware and software upgrades.
• Ability to create designs and graphics in CorelDraw and Adobe Illustrator.
• Other duties as assigned.

Skills and Experience:

• Customer focused
• Self-starter
• Great listening skills
• Strong mechanical and electrical aptitude and knowledge
• Ability to read electrical diagrams and mechanical drawings
• Detail-oriented with excellent analytical and organizational skills
• Strong computer skills
• Excellent communication skills (oral and written)
• Effective troubleshooting skills
• Knowledge of laser systems CO2 and/or fiber
• Proficient in one or more graphic design and/or Cad/Cam software packages such as Corel Draw, Adobe Illustrator, AutoCAD, Alpha CAM, Master CAM or similar
• Able to work independently and efficiently to meet deadlines
• Able to promptly answer support-related email and phone calls
• Self-motivated, detail-oriented and organized
• Salesforce experience is a plus

Experience/Education:

• Associate's program or technical school degree in Engineering principles or a suitable combination of education and work experience.
• Experience in computer software, file management, electronics, digital circuits, wiring, and mechanics is helpful.
• Well-mannered, able to work with all different types of customers.
• Must have and maintain a clean and valid driver's license and record.